Refund policy


ORDER CHANGES

Due to the extremely limited nature of our products and our order fulfillment process, requests to cancel, change, or modify an order can only be accommodated before the order has been shipped. Please ensure all information is correct before submitting your order.

Our system may occasionally cancel orders automatically for reasons such as item unavailability, duplicate orders, suspected return policy abuse, potential fraud or high-risk transactions, payment processing issues, shipping restrictions, or customer-initiated cancellations.


ORDER RETURNS

Your satisfaction is our top priority. We’re pleased to offer returns on both new and gently used products. If you’re not fully satisfied with your purchase, you may request a return within 60 days of the delivery date, no questions asked (excluding original shipping fees paid at the time of purchase).

To initiate a return, please contact our customer care team via chat or email with your order number. Our team is available Monday through Friday, from 9 AM to 5 PM EST, excluding holidays and weekends. Inquiries are addressed in the order they are received, so sending multiple messages may cause delays. While we aim to respond within one business day, please be aware that response times may be longer during weekends, holidays, or promotional periods.

  • Only products purchased directly from NourishMax.com are eligible for return.
  • Products must be returned within 60 days of the delivery date.
  • Skincare and cosmetic items must be returned in their original packaging and must not be substantially used or empty.
  • For bundle or multi-item orders containing the same skincare product, only the first opened or used unit is eligible for a refund. All additional units of the same product must be unopened, sealed, and unused to qualify for return.
  • Refunds will not be issued for items not returned to us, items that are substantially used, empty, or damaged by the customer, or for free gifts or promotional items that the customer chooses to keep.
  • Clearance or final sale items are not eligible for return or exchange.
  • Items without proof of purchase or without a verifiable record of purchase from our official website are not eligible for return or exchange.
  • Shipping fees charged at checkout are non-refundable.
  • Refunds are issued to the original form of payment. Orders paid with gift cards or store credit cannot be refunded, all gift card and set purchases are final sale.
  • Refund amounts are calculated based on the retail price paid plus tax, minus any discounts applied at the time of purchase.
  • If your order included a free gift or promotional item, it must be returned along with the qualifying product. If the free gift is not returned, its retail value will be deducted from the refund.
  • Free gift items are offered while supplies last. If a free gift or promotional item is out of stock at the time of shipping and won’t be restocked, we may remove it so your order can ship without delay. Because these items are free, we’re unable to offer credits, substitutions, or replacements. Paid items in your order will ship as normal.
  • Our return process may take up to 3 business days once the return package arrives at our return center. After inspection and processing, you will receive an email confirmation. It may take up to an additional business days for the refund to appear in your account.


INTERNATIONAL ORDERS

For international orders, if a parcel is deemed undeliverable by the courier or their international shipping partners, it will be canceled and refunded once received and processed at our fulfillment center. Please be aware that shipping and customs fees are non-refundable, and for orders with free shipping, these costs will be deducted from the total amount paid. No refund will be issued if a parcel is destroyed due to a lack of response or claim by the customer. Furthermore, international orders are not eligible for return.


RETURN POLICY MONITORING

We strive to offer a seamless shopping experience, but we do monitor return activity to maintain fairness. Any form of return policy abuse, such as repeated return behavior, may result in the closure of your account or refusal of future orders at our discretion. Please note that customers who have previously returned a specific item are not eligible to return future purchases of the same item.


DAMAGED ITEMS AND NON-RECEIPT CLAIMS

If an order is marked as delivered but the customer claims it was not received, we will only reship the package if the customer agrees to waive the return policy for that order. This means the replacement package will not be eligible for return or refund once shipped. Otherwise, orders marked as “Delivered” by the carrier are considered fulfilled and are not eligible for a refund unless returned to us in accordance with our refund policy.

If you receive a damaged item, please email our customer service team with photographic evidence of the damage. Be sure to include pictures of the packaging, your order number, and a brief description of the issue. After reviewing your submission, we will determine whether we can send a replacement or issue a refund based on the results of our investigation.

Feel free to contact us with any questions through chat, email, or phone.


These policies are subject to change without notice. By placing an order on NourishMax.com you agree with the Shipping Policy, Refund Policy, Privacy Policy, and Terms of Service of NourishMax.com.